PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Northtitude ("we", "us", or "our") collects, uses, and protects information when you use northtitude.com (the "Site") or engage our services.

We take privacy seriously and collect only what we need to respond to your enquiries and deliver our services.

2. What We Collect

When you submit the contact form or email us, we collect:

• Your name

• Your email address

• Your company or project name

• Product type, quantity, and timeline (if you provide them)

• Any brand or website link you share

• The content of your message

When you visit our Site, our hosting provider (Framer) automatically collects standard analytics data such as:

• Approximate location (city/country level)

• Device type and browser

• Pages viewed and time on site

• Referring URL

We do not collect payment information through this Site. Payment for services is handled outside the Site via invoice.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry

• Prepare quotes, proposals, and project materials

• Deliver services under a signed engagement

• Send occasional relevant updates about your project or enquiry (we do not send marketing broadcasts)

• Comply with legal obligations

We use analytics data to understand how the Site is used and improve it. Analytics data is aggregated and not used to identify individual visitors.

4. What We Don't Do

• We don't sell your data to anyone. Ever.

• We don't share your enquiry details with third parties except as needed to deliver services you've engaged us for

• We don't send marketing email blasts. Communications are project-specific

• We don't use your data to train AI models or share it with such services

• We don't track you across other websites

5. Third-Party Services We Use

Our Site and email operations rely on a small number of trusted third-party providers, each with their own privacy practices:

• Framer — website hosting and analytics

• Google Workspace — our email (hello@northtitude.com)

• Cal.com (or similar) — call booking, where applicable

• Payment processors — invoiced payment providers (specifics disclosed at invoice)

We choose providers with strong privacy commitments and only share the data required for each function.

6. Cookies

The Site uses minimal cookies for essential function (site loading, session) and basic analytics. We do not use advertising cookies or third-party marketing pixels.

You can disable cookies in your browser settings; some Site functions may not work as intended if you do.

7. Data Retention

We retain enquiry and client data for as long as needed to:

• Respond to and deliver services

• Meet tax, accounting, and legal requirements (typically 5–7 years for business records)

• Reference past project context for repeat engagements

If you'd like your enquiry data deleted after your matter is closed, email hello@northtitude.com and we'll do so within 30 days, subject to the legal retention requirements above.

8. Your Rights

Depending on where you live, you may have rights to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion (subject to legal retention requirements)

• Object to certain uses

• Data portability

To exercise any of these rights, email hello@northtitude.com. We'll respond within 30 days.

9. Data Security

We use reasonable technical and organisational measures to protect your data — including encrypted email transmission, secure hosting, and access controls. No system is 100% secure, but we take our responsibility seriously.

10. International Data Transfers

We're based in Hong Kong and work with clients worldwide. Your data may be processed in jurisdictions other than your own. Where required by law, we use appropriate safeguards for international transfers.

11. Children's Privacy

This Site and our services are not directed at children under 16. We don't knowingly collect data from children. If you believe we have, please contact us.

12. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date will reflect changes. Material changes will be flagged at the top of the page for 30 days after posting.

13. Contact

For any privacy question, email hello@northtitude.com.